Shipping policy

Shipping & Delivery

At Cloudberry Dreams, every personalized storybook is made with care and created especially for your little one. Because each book is custom-made, please allow time for both production and shipping.

Order Processing & Production

Once your order is placed, it will be reviewed and prepared for production. Personalized products may enter production shortly after purchase, so please make sure all personalization details and shipping information are correct before completing checkout.

Production times may vary depending on order volume, but we always work hard to prepare your order as quickly as possible.

Shipping Times

Shipping times vary depending on your location and the shipping method selected at checkout. Estimated delivery times will be shown during checkout when available.

Please note that shipping estimates do not include production time.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the shipping option selected.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information, when available. Please allow some time for tracking updates to appear after your order is shipped.

Incorrect Shipping Addresses

Please carefully review your shipping address before placing your order. Cloudberry Dreams is not responsible for orders delayed, returned, or delivered incorrectly due to an incomplete or incorrect address provided at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at:

support.cloudberrydreams@gmail.com

We will do our best to help before your order enters production or ships.

Shipping Delays

While we do our best to ensure your order arrives on time, delivery delays may occur due to carrier issues, weather, holidays, customs processing, or other circumstances outside of our control.

Cloudberry Dreams is not responsible for delays once an order has been handed over to the shipping carrier.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you have not received it, please first check around your delivery location and contact the shipping carrier for more information.

If you still need help, please contact us and we will do our best to assist.

International Shipping

For international orders, customers may be responsible for any customs duties, taxes, or import fees charged by their country. These fees are not included in the product price or shipping cost unless stated at checkout.