Terms of service
Terms of Service
This website is operated by Cloudberry Dreams. Throughout the site, the terms “we,” “us,” and “our” refer to Cloudberry Dreams. By visiting our website or purchasing from us, you agree to be bound by the following Terms of Service.
Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access the website or purchase products from our store.
1. Online Store Terms
By placing an order through our website, you confirm that you are legally able to enter into a binding agreement and that the information you provide is accurate, complete, and up to date.
You may not use our products or website for any unlawful purpose or violate any applicable laws in your jurisdiction.
2. Our Products
Cloudberry Dreams offers personalized children’s storybooks and related products. Because personalized products are created using the details submitted by the customer, it is your responsibility to carefully review all information before placing your order.
This may include, but is not limited to:
- Child’s name
- Character selection
- Gift sender details
- Shipping address
- Any other personalization information requested at checkout
We are not responsible for errors submitted by the customer.
3. Personalization Details
Personalized products may enter production shortly after an order is placed. Once production has begun, changes, cancellations, returns, or exchanges may not be possible.
We reserve the right to refuse personalization requests that include offensive, harmful, inappropriate, misleading, or unlawful content.
4. Pricing and Availability
Prices for our products are subject to change without notice. We reserve the right to modify, discontinue, or limit the availability of any product at any time.
We do our best to display product details, images, prices, and availability accurately. However, we do not guarantee that all information on our website will always be error-free, complete, or current.
5. Orders and Payment
When you place an order, you agree to provide current, complete, and accurate purchase and account information.
We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear to be fraudulent, inaccurate, or placed in violation of these Terms.
Payment must be completed at checkout before your order is processed.
6. Shipping and Delivery
Shipping times and costs are provided at checkout where available. Estimated delivery times do not include production time unless clearly stated.
Cloudberry Dreams is not responsible for shipping delays caused by carriers, customs, weather, holidays, incorrect addresses, missed deliveries, or other circumstances outside our control.
Please review our Shipping Policy for more details.
7. Returns and Refunds
Because our personalized books are custom-made, all personalized products are generally final sale.
If your order arrives damaged, defective, or incorrect due to a production error, please contact us within 15 days of delivery at:
support.cloudberrydreams@gmail.com
Please include your order number, a description of the issue, and clear photos of the item and packaging.
Please review our Return & Refund Policy for more details.
8. Intellectual Property
All content on this website, including text, images, graphics, logos, product designs, illustrations, branding, and website layout, is owned by or licensed to Cloudberry Dreams and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, sell, or use our content without written permission from Cloudberry Dreams.
9. Customer Content
If you submit personalization details, reviews, photos, messages, or other content to us, you confirm that you have the right to provide that content and that it does not violate the rights of any third party.
By submitting content to us, you allow Cloudberry Dreams to use it as needed to create, process, fulfill, and deliver your order.
We will handle personal information according to our Privacy Policy.
10. Accuracy of Information
We aim to keep our website accurate and up to date, but we cannot guarantee that all information will always be complete, current, or error-free.
We reserve the right to correct errors, update information, or cancel orders if any information on the website is inaccurate at any time.
11. Third-Party Services and Links
Our website may include links to third-party websites or services. We are not responsible for the content, policies, practices, or availability of third-party websites.
Your use of third-party services may be subject to their own terms and policies.
12. Limitation of Liability
To the fullest extent permitted by law, Cloudberry Dreams is not liable for any indirect, incidental, special, or consequential damages resulting from your use of our website, products, or services.
Our liability for any claim related to a purchase will not exceed the amount paid for the product giving rise to the claim.
13. Indemnification
You agree to indemnify and hold harmless Cloudberry Dreams from any claim, demand, loss, liability, or expense arising from your breach of these Terms or your misuse of our website or products.
14. Changes to These Terms
We reserve the right to update or replace these Terms of Service at any time. Updates will be posted on this page with a revised effective date.
Your continued use of our website after changes are posted means you accept the updated Terms.
15. Contact Information
Questions about these Terms of Service can be sent to:
Cloudberry Dreams
support.cloudberrydreams@gmail.com
Effective Date
Last Updated: 05/20/26.